Jolly Jingle Express - Frequently Asked Questions
- Where and when is the Jolly Jingle Express?
- How do I purchase tickets?
- Tickets are sold out, what can I do?
- When do I get my tickets?
- How much are tickets?
- Does my infant need a ticket?
- Can I resell my tickets?
- Are tickets for assigned seats?
- We are a large group, can we ride the Jolly Jingle Express?
- Is the train handicap accessible?
- Can we bring a carseat or stroller?
- Is parking included?
- What if it snows?
- Are there restrooms on the train?
- Will we see Santa?
- Is there food on the train?
- What is it like inside the Anderson RTC station?
- Is there a Lost and Found?
- Other Questions?
Where and when is the Jolly Jingle Express?
The Jolly Jingle Express is a round trip train ride starting and finishing at the Anderson RTC in Woburn, MA. The train travels into Boston where it will stop briefly before it returns to Woburn. No riders are allowed on or off the train in Boston. Trains will run at 12 noon, 2pm, 4pm, and 6pm on Sunday, December 10th, 2017. The trip lasts approximately 70 minutes.
How do I purchase tickets?
Ticket sales are online only. Tickets will go on sale on Saturday, October 28th, 2017 at 10am. The link for ticket sales will be posted here when it is available. Tickets are sold on a first come, first served basis. Tickets are expected to sell out quickly. Tickets are non-refundable. Due to the fact that every seat on the trains are sold, ticket exchanges are not allowed. Once purchased, a ticket confirmation will be emailed to you. The ticket confirmation will be used to pick up tickets on the day of the Jolly Jingle Express. We have contracted with a new ticketing agency for 2017.
Tickets are sold out, what can I do?
Our ticketing agency will maintain a waitlist in the event that we are sold out and are able to offer more tickets.
When do I get my tickets?
All purchases are for will-call tickets. The receipt from the on-line purchase must be either printed or electronically presented at the ticket pickup area inside the Anderson RTC station on the day of the event. The printed tickets are used for both entrance to the train and are part of the performance.
How much are tickets?
Ticket prices are $35 plus a ticketing agency service fee.
Does my infant need a ticket?
Infants under the age of 1 do not need to purchase a ticket, but must be seated in your lap. All other passengers need a ticket.
Can I resell my tickets?
Tickets may not be resold for more than face value plus the service fee. Tickets may not be used for promotional purposes including a raffle, auction or any other fundraising or awareness raising purposes. Tickets are sold as a fundraiser to support the Wakefield Music Boosters only. A purchase of Jolly Jingle Express tickets constitutes your agreement to this policy. Tickets not in adherence to this policy will be forfeited.
Are tickets for assigned seats?
No. Tickets are sold for a specific train ride time, but not for a specific seat. All ticket holders will have a general admission seat on the train. Seats are filled on a first come first serve basis.
We are a large group, can we ride the Jolly Jingle Express?
Ticket sales are capped at 12 per purchase. Large groups must arrive early (45 minutes) and line up together for the best chance of sitting together. Alternatively, you may try to meet on a specific car, which are clearly numbered 1-6. Every effort is made to seat your party together, but cannot be guaranteed.
Can I bring my service animal?
Service animals are allowed. Service animals must ride tethered, leashed, or harnessed at their owner’s feet. Other animals, including comfort or therapy animals, are not allowed.
Is the train handicap accessible?
Yes. Let us know in advance if anybody in your party needs accommodations. On the day of the event, the conductors will work with you to help you get on the train.
Can we bring a carseat or stroller?
Carseats are not allowed on the train. Strollers must be stowable or left on the platform for the duration of the ride.
Is parking included?
Parking is not included in the price of the ticket. Parking fee is determined by the MBTA for the Anderson RTC parking lot and has ranged from $4-10.
What if it snows?
The Jolly Jingle Express will run in any kind of weather. No refunds are available due to inclement weather. Be prepared to ride rain, snow or sunshine.
Are there restrooms on the train?
There is limited access to a single restroom. It is highly recommended to use the restrooms available in the Anderston RTC station before boarding the Jolly Jingle Express.
Will we see Santa?
Yes. Once the train arrives at the North Pole, Santa will be visiting with all of the passengers during the ride back to Anderson RTC station.
Is there food on the train?
As part of the performance, each passenger will offered both a cookie and chocolate milk. If there are riders with allergies, please feel free to bring your own allergy appropriate food.
What is it like inside the Anderson RTC station?
The Anderson RTC station is transformed into a seasonal wonderland, decorated with trees, lights as well as giant sized Christmas gifts. Inside the train station, you will hear the songs of the season played by musicians from Wakefield High School. You will have an opportunity to purchase a variety of retail items related to the Jolly Jingle Express. You may see Frosty, Rudolph, one of the Conductors or other seasonal characters, who are always willing to stop for a visit or a photo op. Don’t forget to pickup your tickets at the ticket pickup area, as the tickets are an important part of the Jolly Jingle Express show. A Dunkin Donuts as well as rest rooms can also be found inside the station. Riders wait inside the Anderson RTC station until called by the conductor to board the train approximately 15 minutes before the train leaves.
Is there a Lost and Found?
Check in at the Anderson RTC ticketing office for Lost and Found items.
If you have questions that are not answered by this FAQ, please email Jolly Jingle Express. We will respond within 24-48 hours.